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Returns, Refunds & Cancellations


Eligibility window: You can raise a return request within 7 days of delivery.

Condition of items: Items must be unused, unwashed, uncut, and in original packaging with tags intact.

Not eligible:

  • Fabric cut to length/custom cuts, custom dye/print orders, remnants, and swatches.

  • Items marked “Final Sale” or “Non-returnable”.

  • Normal shade variations inherent to natural fibers/dyes.

If we goofed (damaged/defective/wrong item): Tell us within 48 hours of delivery with photos/video. We’ll replace or refund, including standard return shipping.

Return methods:

  • Reverse pickup where available; otherwise self-ship to the address we provide (use a trackable service and share the AWB).

  • We may deduct the return pickup fee from the refund if the return isn’t due to our error.

Refunds:

  • Issued to the original payment method (UPI/cards/net-banking/wallet via Razorpay).

  • Initiated after we receive and inspect the return.

  • Typical bank processing time: 5–7 business days after we initiate. (Your bank’s timelines apply.)

  • Original shipping fees are non-refundable unless the return is due to our error.

Exchanges: Subject to stock; otherwise we’ll refund.

Cancellations:

  • Before dispatch: Allowed—contact us ASAP; we’ll cancel and refund in full.

  • After dispatch: Cancellation isn’t possible. You may refuse delivery (return charges may apply) or use the return process after delivery.

Abuse & fraud: We may decline returns/cancellations in cases of excessive abuse or suspected fraud.