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Privacy Policy

Last updated: 28 August 2025

1. Scope

This explains how we collect, use, share, and protect personal data when you visit ecofabrics.in, contact us, or buy from us.

2. Data we collect

  • Identity & contact: name, email, phone, billing/shipping address.

  • Order & payment: items purchased, transaction IDs, masked card/UPI info (processed by Razorpay).

  • Technical: IP, device, browser, cookies, and analytics events.

  • Support: communications, feedback, returns information.

3. How we use data

  • To process orders, payments, deliveries, returns, and support.

  • To communicate order status, legal/regulatory updates, and (with consent) marketing.

  • To prevent fraud and ensure platform security.

  • To improve our products and website.

4. Legal bases (DPDP Act, 2023)

We process data on: (a) your consent; (b) performance of a contract (fulfilling your order); (c) legal obligations (tax/GST); and (d) legitimate uses like security/fraud prevention, as permitted. You can withdraw consent any time without affecting past lawful processing. You have rights to access, correction, and erasure, and to raise a grievance with us first, then the Data Protection Board of India if unresolved. MeitYPRS Legislative Research

5. Sharing

We share data with:

  • Payment processors (Razorpay) to complete payments.

  • Logistics partners for delivery and returns.

  • IT/analytics providers for hosting and site analytics.

    All vendors process data under instructions and safeguards.

6. Cookies

We use essential cookies for checkout and optional analytics cookies to improve the site. You can manage non-essential cookies via our cookie banner/browser settings.

7. Children

We don’t knowingly sell to or collect data from children under 18. Please contact us to delete such data. DLA Piper Data Protection

8. Data retention

We keep data for as long as needed to serve you, comply with law (e.g., tax), and resolve disputes—then delete or anonymize it.

9. Security

We use reasonable technical and organizational measures (encryption in transit, access controls). No method is 100% secure; report security concerns to info@ecofabrics.in.

10. International transfers

If we transfer data outside India, we ensure comparable protections via contracts or provider safeguards.

11. Updates

We’ll update this policy as laws/services change. Material changes will be posted here.

12. Contact & grievances

See Contact & Grievance at the end of this document.